PRIVACY POLICY

1. OVERVIEW OF THIS POLICY

This Privacy Policy (this “Policy”) relates to the personal information you submit when you access and use our website and other information we automatically collect when you access the website. This policy explains all activities regarding your information, including but not limited to how we collect, use, disclose, and secure it and the rights available to you.

You are required to read, understand, and agree to how we process (collection, use, disclosure, security, etc.) your information in this policy. You are also required to read our Terms and Conditions and print a copy of each for future reference. By your use of the website and your submission of the requested personal information, you hereby agree to how we process your information as described in this policy. If you disagree, you should not submit information.

2. WHAT INFORMATION DO WE COLLECT FROM YOU?

2.1 We collect information from and about users of our website:

· Directly from you when you provide it to us.

· Automatically when you use the website.

2.3 Information that you provide to us (“personal information”) when you contact us:

· First Name, Last Name; and

· E-mail Address

3. WHAT DO WE USE THE INFORMATION COLLECTED FOR?

Any information collected by us is for a purpose in relation to your use of our website, including for providing the services.

· Provide Services to you: We collect information to send you e-mail about our service, perform tasks required to complete a transaction, provide customer support, or provide other types of customer relationship management and fulfilment. We may also use your information to optimize or improve our Services and operations, for example, training and quality assurance.

· Fulfilling legal and compliance obligations: We collect information to fulfil our legal obligations. Examples of this may include satisfying regulatory screening requirements connected with entity formations, responding to subpoenas and other legal requests for information, and maintaining records as required in our role as Registered Agent. We may also collect information to detect fraud or other suspicious activity.

· Analytics: We collect information for use in performing various types of analytics. For example, we use the information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.

· To communicate with you: We collect your e-mail address and phone number to (i) contact you regarding your use of our website, (ii) respond to your questions, complaints, and queries, and (iii) send you updates regarding our services or this policy and other agreements.

· For other purposes through your consent: We may also process your information for some other reasons that your consent will seek before we process such information. You may also withdraw your consent at any time.

4. HOW PERSONAL DATA IS COLLECTED.

4.1 Automatic Information Collection and Tracking.

When you access and use the website, it may use technology to automatically collect:

· Usage Details. When you access and use the website, we may automatically collect certain details of your access to and use of the website, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the website.

4.2 If you do not want us to collect this information, please do not create an account with us.

4.3 We may also use these technologies to collect information about your activities over time and across third-party websites, Websites or other online services (behavioural tracking).

4.4 Information Collection and Tracking Technologies.

The technologies we use for automatic information collection may include:

· Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or device. It may be possible to refuse to accept mobile cookies by activating the setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website.

The cookies we use include “analytical” cookies. They allow us to recognize and count the number of visitors and see how visitors move around the website when using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

These cookies are used to collect information about how visitors use our website. We use the information to compile reports on general user traffic, conversion statistics and to help us improve the site. The cookies collect information anonymously.

Please note that our advertisers may also use cookies, over which we have no control.

· Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

· Third-Party Cookies. The website may link to other websites owned and operated by certain trusted third parties (for example, Facebook) who, for example, collect data that helps us to track conversions from Facebook ads. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. Please note that our advertisers may also use cookies, over which we have no control. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

4.5 Third-Party Software\Services

We use the following third-party software/services to collect and process your data for the following reasons:

· Wix – Website builder

5. HOW WE USE PERSONAL DATA AND LAWFUL BASES FOR PROCESSING DATA.

5.1 Lawful Bases for Processing under the GDPR

What are the lawful bases for processing personal data? The lawful grounds for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process personal data. We mainly use consent, contract, legal obligations and legitimate interests as the bases to process your data in accordance with this privacy policy.

· Consent: the individual has given clear consent to process their data for a specific purpose.

· Contract: the processing is necessary for a contract we have with the individual or because they have asked us to take specific steps before entering into a contract.

· Legal obligation: the processing is necessary to comply with the law (not including contractual obligations).

· Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data, which overrides those legitimate interests.

6. HOW PERSONAL DATA IS SHARED AND WITH WHOM.

We do not sell or share your personal information with third parties but may share your information if the need arises such as the following:

· To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

· For any other purpose disclosed by us when you provide the information.

· For the purposes of academic research.

· For any other purpose with your consent.

· To comply with any court order, law or legal process, including to respond to any government or regulatory request.

· To enforce our rights arising from any contracts entered into between you and us.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

7. WHAT ARE YOUR PRIVACY RIGHTS?

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you have questions or comments about your privacy rights, you may e-mail us at admin@mobile-physio-surrey.co.uk

8. MARKETING E-MAILS – NEWSLETTER.

You can unsubscribe from our marketing e-mail list at any time by clicking on the unsubscribe link in the e-mails that we send or by contacting us using the details provided below. You will then be removed from the marketing e-mail list – however, we will still need to send you service-related e-mails that are necessary for the administration.

9. YOUR RIGHTS WITH RESPECT TO PERSONAL DATA.

· You can review and change your personal information by logging into the website and visiting your account settings page.

You may also send us an e-mail at admin@mobile-physio-surrey.co.uk to request access to, correct or delete any personal information free of charge that you have provided to us. We cannot delete your personal information except by also deleting your user account.

· We will respond to a request to access, correct or delete any data within 30 days of the date we receive the request.

· We may not accommodate a request to change information if we believe the change would violate or breach any law or legal requirement or cause the information to be incorrect.

· If on your request, we refuse to amend, correct or delete your personal information, we will set out our reasons for not doing so and provide you with details of how you may complain about our refusal.

· If you delete your User Contributions from the website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the website, including User Contributions, is governed by our Terms and Conditions.

10. HOW LONG PERSONAL DATA IS KEPT?

We will only retain personal data for as long as it is reasonably necessary. Upon deleting an account, all personal data will be removed as soon as possible and always within 90 days of the deletion.

11. LEGAL BASIS FOR THE PROCESSING OF PERSONAL INFORMATION.

11.1 We rely upon both consent and legitimate business interests for Personal processing information. For example, we may process Personal information with a User’s consent when they agree that we may place cookies on their devices or that we can process information that they enter into a form on one of our sites.

11.2 It is in our interest as a business to enhance the services that we provide, which may include processing your information to enable us to:

· Respond to User enquiries and fulfil User requests

· Send Customers or Potential Customers relevant marketing information and offers

· Complete transactions

· Provide customer service

· Send administrative information

· Personalize Users’ experiences with our sites

· Do so where we are required to by law

11.3 We may also process Personal information when it is in our or a Users’ legitimate interests to do so and when an individual’s data protection rights do not override these interests.

12. DATA SECURITY.

We have implemented multiple security measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

13. CHANGES TO OUR PRIVACY POLICY.

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. Suppose we make material changes to how we treat our users’ personal information. In that case, we will notify you by e-mail to the primary e-mail address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you and for periodically visiting our website and this privacy policy to check for any changes.